About
Chime: Redefining Banking for Everyday Americans
Chime is transforming the banking industry by offering a mobile-first, fee-free banking experience designed to help consumers achieve financial wellness. With its mission to “make financial peace of mind a reality for millions,” Chime provides a modern alternative to traditional banks, eliminating unnecessary fees and focusing on features that empower users to save, budget, and manage their money effortlessly. Through simplicity, transparency, and technology, Chime has become a trusted financial partner for millions of Americans.
Founding Story: A Bold Vision to Challenge the Status Quo
Chime was founded in 2013 by Chris Britt and Ryan King, who were determined to address the frustrations consumers faced with traditional banks. High fees, complicated account structures, and a lack of tools for financial health were all-too-common pain points. Britt and King envisioned a new kind of financial institution—one that aligned its success with the financial well-being of its customers.
They created Chime as a fee-free, mobile-first banking platform that prioritizes the needs of everyday Americans. Chime’s innovative model eliminates overdraft fees, account maintenance charges, and minimum balance requirements, allowing users to keep more of their money. Its user-friendly app and automated savings tools have resonated with younger, tech-savvy consumers and those underserved by traditional banks. Today, Chime is a leader in the fintech space, helping millions achieve financial stability.
Why Susquehanna Capital Invested in Chime
Susquehanna Capital invests in companies that challenge entrenched industries through innovative, customer-centric solutions. Chime represents the future of banking: accessible, digital, and aligned with consumer interests.
Chime stood out to us for three key reasons:
Customer Alignment: Chime’s no-fee model and focus on financial wellness set it apart from traditional banks, making it a favorite among consumers seeking fairness and simplicity in their financial relationships.
Massive Market Opportunity: Chime addresses a significant segment of the U.S. population—individuals underserved or dissatisfied with traditional banks. This positions Chime to capitalize on a massive market shift toward digital banking.
Visionary Leadership: Chris Britt and Ryan King bring a blend of financial and technical expertise that has allowed Chime to scale rapidly while staying true to its mission. Their deep understanding of consumer needs drives continuous innovation.
Impressive Growth Metrics
Chime’s rapid growth underscores its success in reshaping the banking landscape. Key highlights include:
User Growth: Chime serves over 15 million customers, with its user base growing rapidly as more consumers embrace digital banking.
Revenue Milestones: Chime generates significant revenue through its interchange fees while maintaining its commitment to zero consumer fees.
Customer Loyalty: Chime’s Net Promoter Score (NPS) consistently ranks among the highest in the banking industry, reflecting its strong brand equity and customer satisfaction.
Product Expansion: Chime has introduced features like SpotMe (fee-free overdraft protection), automated savings tools, and early access to direct deposit funds, further enhancing its value proposition.
Chime is revolutionizing how people think about banking by putting financial wellness and transparency at the forefront. We are proud to support Chime as it empowers millions of Americans to take control of their finances and build a better future. Through its commitment to fairness, innovation, and customer-centricity, Chime is setting a new standard for the modern banking experience.